Terms and conditions

Identity and Applicability e This website, www.tapestudios.com ("Website"), is operated by Tape Studios V.O.F., located at Rotterdam, with Chamber of Commerce number 78100348, and VAT/BTW Number NL861263273B01 (referred to as "Tape Studios," "we," "us," or "our").

These terms and conditions ("Terms and Conditions") govern and apply to your use of our website, all product offerings on our Website, your acceptance of these offerings, and your purchases from our Website.

These Terms and Conditions also extend to all purchases made in our physical store(s). Your use of our Website implies your acceptance and agreement to abide by these Terms and Conditions. Contact Information If you have any questions or concerns regarding these Terms and Conditions or our Website, you can reach TAPE Studios at info@tapestudios.com.

Product Availability and Delivery Although we may indicate product availability on the Website, we cannot guarantee product availability, and products may not always be available for immediate delivery. We retain the right, without prior notice or liability, to modify, discontinue, or withdraw any or all products or cancel any orders.

If any such changes occur, we may, at our discretion, ship products with similar functionality and specifications to the ordered products or cancel your order. In accordance with the above, products you purchase will be dispatched within 5 working days from the order date.

However, we make every effort to ship purchased products within 2 to 3 working days from the order date, excluding Force Majeure circumstances during the dispatch process. For deliveries outside of Europe, please allow up to 14 working days for your order to arrive, and within Europe, allow 7 working days.

If you have not received your purchased products after 3 weeks, please notify us at Info@tapestudios.com. For orders shipped outside the Netherlands and Europe, you are responsible for any customs duties and fees. Please refer to our Shipping page for the most current delivery timeframes, especially during our online sale. Whenever possible, we aim to deliver all ordered products simultaneously.

However, please note that products may be delivered in separate shipments, especially if part of your order is delayed or unavailable. Color Representation While we make every effort to accurately display the colors of our products on the Website, variations may occur due to differences in monitor displays. Therefore, the product images on the Website are for illustrative purposes only.

Product Sizing Please carefully review the TAPE Studios size chart provided on the specific product page on our Website. Order Process and Agreement You may place an order only if you are 1) a consumer, 2) at least 16 years of age, or have obtained the consent of at least one parent or guardian to place an order, and 3) provide us with accurate information required to fulfill the order. Your order, once placed, constitutes an offer to purchase the product(s) displayed on our Website. TAPE Studios must accept this offer.

Upon receiving your order, we will send an order confirmation email, indicating that we have received your order. Please note that this confirmation email does not constitute acceptance of your order or the formation of a contract.TAPE Studios reserves the right to reject your order for any reason without liability, prior to accepting your order. Our acceptance of your order and the conclusion of the contract will occur when we send you an email confirming that your order has been dispatched.

Prior to dispatching your order, TAPE Studios may still cancel your order for reasons mentioned in these Terms and Conditions, such as product unavailability, misuse, force majeure events on our side, or non-payment by you. Right of Withdrawal As a consumer, you have the right to withdraw your order placed on this Website within 14 days after either 1) receiving the order or 2) if you have ordered multiple products in a single order, after receiving the last product. TAPE Studios will honor your right of withdrawal when you notify us of your withdrawal request using the withdrawal form or via email at info@tapestudios.com within the specified 14 days.

Upon notifying us of your withdrawal within the aforementioned 14 days, we will reimburse you within 14 days for all payments made for the canceled order, including delivery costs if applicable (with the maximum being the least expensive standard delivery option we offer). If you have already received the products, you must return them within 14 days of your withdrawal notice, following our return policy and at your expense. Once we receive proof of shipment or the returned products, we will process the reimbursement using the same payment method you used.

Please note that you are responsible for any decrease in the value of the product resulting from using the product in a manner beyond what is necessary to determine its nature, properties, and functionality. The risk and burden of proof for the correct and timely exercise of the right of withdrawal are on you.

Prices and Payments The prices listed on the Website are quoted in Euros and include VAT but exclude delivery costs, if applicable. Delivery costs, if applicable, will be displayed during the checkout process. All prices include handling or taxes (total at the end), excluding shipping, for customers within Europe.

Additional charges may apply to customers outside of Europe. TAPE Studios reserves the right to 1) change the prices displayed on the Website and 2) modify or withdraw special offers or discounts at any time without prior notice. We offer specific payment methods during the checkout process, and we are not responsible for any transfer fees, bank charges, or import duties or taxes associated with your payment. All payments are subject to authorization and validation checks conducted by the payment service provider.

If the payment service provider does not authorize or validate your payment for any reason, they may notify you, and TAPE Studios will cancel your order. Retention of Title All products delivered to you remain the exclusive property of TAPE Studios until you have fully paid all amounts owed to TAPE Studios under any contract between you and TAPE Studios. You are responsible for any devaluation or damage to the product between receiving your order and making the payment.

TAPE Studios can exercise the right of retention when you fail to fulfill a due and payable obligation, unless the shortcoming does not justify this retention. Return Policy Our return policy allows you to return products within 30 working days of receiving them, in accordance with our return policy guidelines.

For orders placed during an online sale, the return period is 14 working days after receiving the product(s), following your right of withdrawal and our return policy. Please refer to our Returns for detailed information on our return policy. You may open the package and inspect the contents, but products can only be returned if they are completely unused, unwashed, unaltered, and in their original packaging with original labels and double boxed. To initiate a return, complete the return form, place it in the return box, and attach the return sticker to the box.

Unless specified otherwise by TAPE Studios or our customer service in writing, TAPE Studios does not cover the costs of returning products. This includes all return-related costs, including customs fees and additional fees for international shipments. It is your responsibility to retain all return receipts, use registered mail or other methods that provide proof of shipment and tracking for your return.

We only accept returns of products purchased directly from this Website. If you purchased a TAPE Studios product through one of our authorized distributors, please contact the respective distributor. If you are returning product(s), you may no longer qualify for any discounts or special offers associated with your order. If you received any free products and/or accessories with your order, you must return all free products and/or accessories along with the product(s) you are returning to receive a full return refund or a digital gift card.

Exchange In case of an exchange where you do not return the products from the initial order, we will charge you for the price of the products that were exchanged and not returned. Returns From Outside the European Union For orders placed from outside of the European Union, please ensure that you attach the commercial invoice to the package. The commercial invoice needs to be printed three times: one copy attached to the package, one inside the package, and the third copy handed in at the UPS drop-off point. If you return your package from outside the European Union without adding the commercial invoice as instructed, we may charge you additional return costs or deduct these costs from your refund.

Warranty TAPE Studios guarantees and warrants, for a period of one year from the date of sale, that the delivered products comply with the agreement (conformity) and possess the necessary characteristics for normal use, considering all circumstances. Certain actions or events are not considered normal use of TAPE Studios products and are therefore not covered by our warranty, including:

- Using our products during sports or extreme weather conditions.
- Using any chemicals or sharp objects on our products.
- Modifying or repairing the product by you or any other third party.
- Neglecting proper maintenance and storage of our products.
- Poor maintenance and failure to follow our wash and care instructions.
- Damages due to compression, falls, abnormal impact, actions, wear against abrasive surfaces, UV exposure (sunlight or natural phenomena), fire, bleach, natural color, finish, and material breakdown over time.

Complaints regarding defects (non-conformity) in purchased products must be submitted to TAPE Studios as soon as possible and no later than two months after discovery. You must return the defective product to TAPE Studios in accordance with the return policy, along with the original receipt. TAPE Studios will replace the product that cannot be properly used due to a manufacturing defect, provided the product is still available. If a product is not available and you do not accept a similar product (if possible), TAPE Studios will, at its discretion, provide you with a gift card or reimburse the price of the specific defective product.

However, TAPE Studios is not liable for defects or resulting damage that occurred after the product's delivery due to improper use, lack of care, changes, or repairs made by you or a third party, or after one year from the date of sale. TAPE Studios' warranty does not cover damages to a product resulting from consumer actions or negligence. Limitation of Liability Without prejudice to any other provisions in these Terms and Conditions and any Agreement, if a product fails to meet the specifications, your rights and TAPE Studios' liability are limited to repairing the product, reducing the price, replacing the product, reimbursing the product's price, or providing you with a gift card, at TAPE Studios' discretion.

TAPE Studios' obligations mentioned in this article are contingent upon your full compliance with our Terms and Conditions, including the "Warranty" and "Return Policy" articles. Complaints Complaints concerning defects in purchased products and/or other complaints about flaws in the execution of the agreement should be submitted to TAPE Studios as soon as possible, no later than two months after discovery. Consumers are advised to submit complaints to TAPE Studios in writing. Before filing a complaint, the consumer shall, upon request from TAPE Studios, demonstrate that the agreement to which the complaint relates was concluded with TAPE Studios.

Consumers are encouraged to keep proof of purchase, repair intake, and commission for making the products for this purpose. Privacy Our Privacy Policy, available on our Website, applies and is part of these Terms and Conditions. Changes to Our Terms and Conditions TAPE Studios reserves the right to modify these Terms and Conditions at any time. Your use of our Website following any changes constitutes your agreement to follow and be bound by the updated Terms and Conditions. These Terms and Conditions were last updated in February 2023.

Site Contents Unless otherwise stated, all materials, including images, illustrations, designs, icons, photographs, video clips, written content, and other materials displayed on this Website (collectively, the "Contents"), are copyrights, trademarks, trade dress, and/or other intellectual properties owned, controlled, or licensed by TAPE Studios. The Website as a whole is protected by copyright and trade dress, all worldwide rights, titles, and interests in which are owned by TAPE Studios.

The Contents of our Website and the Website itself are intended solely for personal, non-commercial use by users of our Website. No right, title, or interest in any downloaded materials or software is transferred to you as a result of your use of the Website, or downloading or copying any Contents.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of, or exploit, in any way, in whole or in part, any of the Contents, the Website, or any related software. TAPE Studios may change, move, or delete portions of, or add to, its Website from time to time. Design All product designs are created by TAPE Studios, and the Website is developed by Tape Studios VOF. All rights, including photography rights, are reserved by TAPE Studios.

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted, or offered to TAPE Studios on or through this Site or otherwise disclosed, submitted, or offered in connection with your use of this Site (collectively, "Comments") shall be and remain the property of TAPE Studios. Such disclosure, submission, or offer of any Comments shall constitute an assignment to TAPE Studios of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the Comments.

Thus, TAPE Studios will exclusively own all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. TAPE Studios is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay any user compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive, or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

Disclaimer THIS WEBSITE AND ALL CONTENTS OF THIS WEBSITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND EXCLUDING ANY WARRANTIES OR CLAIMS ON THE PRODUCTS SOLD THROUGH THIS WEBSITE BASED ON (EU) CONSUMER LAW. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR WEBSITE, AND THAT TAPE STUDIOS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS WEBSITE.

Inaccuracy Disclaimer From time to time, there may be information on the Website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, and/or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice, even after you have submitted your order. We apologize for any inconvenience this may cause. If you are not completely satisfied with your TAPE Studios purchase, you may return it with your invoice to TAPE Studios by mail, in accordance with our Return Policy, for another size, another TAPE Studios product, a digital gift card, or a money refund.

Force Majeure Events A Force Majeure event refers to an occurrence that makes the performance of your Agreement/order impossible, impracticable, or unsafe. Such events may include an act of God (tsunami, wildfire, earthquake, hurricane, or other natural disaster), inevitable accident, strike or other labor dispute, war or threat of war, act of a public enemy, act of terrorism or threats thereof, riot or civil commotion, national state of emergency, enactment, rule, order, or act of any government or governmental instrumentality, failure of technical facilities, epidemic, pandemic, interruption in or substantial delay or failure of technical facilities, or failure or substantial delay of necessary transportation services, among others.

In the event of a Force Majeure event, our obligations under these general conditions will be suspended, and the time for performance of our obligations will be extended for the duration of the Force Majeure event. Deviations Any individual deviations, including additions and extensions of these Terms and Conditions, are valid only if recorded in writing between TAPE Studios and the consumer.

This may include a receipt or order form, or if it has been made publicly known on the website in a demonstrable manner. Miscellaneous – Disputes - Dutch Law Unless otherwise specified, this Site and the Contents thereof are displayed solely for the purpose of promoting TAPE Studios products and services available in The Netherlands and select foreign markets. In the event that any provision stipulated in these Terms and Conditions is null and void or subject to annulment, it will not affect the validity of the other provisions.

This Agreement shall be construed in accordance with the laws of the Netherlands, without regard to any conflict of law provisions. Any dispute arising under this Agreement between TAPE Studios and a consumer may only be submitted to the competent court.